Deliveries

All Mystery Gift Boxes will be dispatched on the same, or next, working day.

Boxes will be sent free of charge, via Royal Mail 48. Royal Mail estimates that these boxes will arrive within 2-5 working days, including Saturdays.

You also have the option of Royal Mail 24. This service will be charged at £4.80 inc. VAT per box (since each Mystery Gift Box is sent separately). Royal Mail estimates that these boxes will arrive within 1-2 working days.

Returns

Our most important promise; if you are not happy with your Mystery Gift Box, we will offer you a full refund of the value of the Mystery Gift Box.

In the event that you are disappointed with your Mystery Gift Box, please contact us immediately by email at Help@TheMysteryGiftBox.com

You must notify us within 14 days of receiving your Mystery Gift Box.

We will then send you the details on how to return your Mystery Gift Box to us. Importantly, the cost of returning the Mystery Gift Box to us will be at the buyers expense.

Please return your Mystery Gift Box to us by Royal Mail 2nd Class Signed For, so that you receive proof of postage, and so we sign for it upon its return. This is important, as it covers yourself (the buyer), and ourselves in the rare instance that Royal Mail lose the Mystery Gift Box in transit to us.

Every item in your Mystery Gift Box must be returned to us in pristine condition. All items must be unopened and unused. If an item is returned to us damaged, or opened, we will deduct the cost of this item from the refund amount.

Please note that we are not able to refund optional extras that you have added to your order, such as Expedited Shipping, Gift Wrapping, or a Personalised Label.

Refunds

Once we receive every item in your returned Mystery Gift Box, in excellent condition, we will process your refund for you.

We will always endeavour to process your refund for you immediately- however, during peak periods, please allow us 48 hours for us to action your refund.

Once the refund request has been actioned, this can take up to 5-10 working days to appear in your account.