YOUR BOX
I have bought a box from you before, will I receive different items in my next box?
I do not wish to receive a certain type of item in my box, what can I do?
WHO IS A MYSTERY GIFT BOX SUITABLE FOR?
Who is a Mystery Gift Box suitable for?
Are your Mystery Gift Boxes suitable for Kids?
I want to ship directly to the recipient, is this possible?
How will the box be presented?
DELIVERY & RETURNS
Your Box
What will be in the box?
As a Mystery Gift Box company, we are asked this a lot! In short, the answer is ‘it’s a surprise!’ However, the items in your box will always be pertinent to the theme that you have chosen, and every item will be quirky and fun!
We have a huge selection of boxes on our website, and you can even request a combination of themes by submitting the custom box form found here.
I have bought a box from you before, will I receive different items in my next box?
Definitely! We keep a record of each and every item sent out in our boxes, so each and every time you buy from us, we will send you different items! In the very unlikely instance that we are unable to fulfil your order, we will contact you by email to offer you alternatives, or a full refund.
I do not wish to receive a certain type of item in my box, what can I do?
Again, this is a common question we are asked! Simply email us at Help@TheMysteryGiftBox.com before or immediately after your purchase, and we will exclude any items that you request.
There is also an order notes section of the checkout, where you are welcome to request that certain items are excluded.
For example, you may not drink tea/coffee, so don’t want any mugs in your box, or you may not have a bath, so don’t want bath bombs!
Who is a Mystery Gift Box suitable for?
Who is a Mystery Gift Box suitable for?
Our boxes are targeted toward ‘adults’. We use inverted commas here, because – as my Grandad says – ‘Growing old is compulsory, but growing up is entirely optional’! We believe we have a great balance between quirky, fun items, with a splash of more sophisticated gifts, leading to an all-round great gift!
As such, our Mystery Gift Boxes really can be enjoyed by anyone and everyone! If you are looking to tailor your box a little bit more toward the recipient, please submit a custom box here. We know that you will want to get your order quickly, so we will always aimed to respond within a couple of hours (during waking hours!).
Are your Mystery Gift Boxes suitable for Kids?
Generally, most of the boxes you can see on our website are for ‘adults’. However, we have a huge selection of fantastic gifts that will be enjoyed by children (from Age 8 and upwards!)
To order a Mystery Gift Box for Kids, please complete the order form found here.
How will the box be presented?
Our Mystery Gift Boxes are strong and sturdy mailing boxes. They ensure that your gifts arrive in one piece, and survive the journey through Royal Mail and our couriers.
Despite being ‘no-frills’ mailing boxes, we love them, and think they look really smart! We protect the boxes with strong mailing bags, meaning that they are water-proof, re-inforced, and discrete.
Delivery & Returns
Do we ship Internationally?
Yes we do! Please submit the International Orders form found here. We know that you will want to get your order quickly, so we will always aimed to respond within a couple of hours (during waking hours!).
Do you offer returns?
Yes we do! Please find our full returns policy here.
