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Your Box


What will be in the box?

As a Mystery Gift Box company, we are asked this a lot! In short, the answer is ‘it’s a surprise!’ However, the items in your box will always be pertinent to the theme that you have chosen, and every item will be quirky and fun!

Our £25 boxes usually contain 5 items, and our £100 boxes usually contain approximately 12 items. Our Tech and Gadgets Mystery Gift Box will usually contain fewer items than other boxes of the same price, as the items within the box are more expensive.

So, building on this, the more expensive the box that your order, the more items that you will receive. Also, in more expensive boxes, there will be items with a higher RRP!

We have a huge selection of boxes on our website, and you can even order a custom box here.

I have bought a box from you before, will I receive different items in my next box?

Definitely! We keep a record of each and every item sent out in our boxes, so each and every time you buy from us, we will send you different items! In the very unlikely instance that we are unable to fulfil your order, we will contact you by email to offer you alternatives, or a full refund.

I do not wish to receive a certain type of item in my box, what can I do?

There is also an order notes section of the checkout, where you are welcome to request that certain items are excluded.

For example, you may not drink tea/coffee, so don’t want any mugs in your box, or you may not have a bath, so don’t want bath bombs!

If you forget to leave us a note, simply email us at Help@TheMysteryGiftBox.com immediately after your purchase, and we will exclude any items that you request. Please try and send the email within 30 minutes of placing your order.

Can I request specific items for my box?

Generally, this is very difficult.

If you have seen a product that you like the look of on our social media, for example, you can make a request for this in the notes section of the checkout.

We cannot guarantee that we can put the item in the box, as it depends on our stock levels when the order was placed, and also sometimes the value of the box ordered.

For example, we could not put a Warmies Hot Water Bottle in a £25 box.

Any requests for obscure items that you have not seen on our social media (anything from Nerf Guns, to Baileys) will not be entered into the box. Again, we are only able to build boxes on items that we have in stock.

This also applies to themes on our custom box, whereby we are only able to add items from the themes listed!

Who is a Mystery Gift Box suitable for?


Who is a Mystery Gift Box suitable for?

Our boxes are targeted toward ‘adults’. We use inverted commas here, because – as my Grandad says – ‘Growing old is compulsory, but growing up is entirely optional’! We believe we have a great balance between quirky, fun items, with a splash of more sophisticated gifts, leading to an all-round great gift!

As such, our Mystery Gift Boxes really can be enjoyed by anyone and everyone! If you are looking to tailor your box a little bit more toward the recipient, please submit a custom box here. We know that you will want to get your order quickly, so we will always aimed to respond within a couple of hours (during waking hours!).

Are your Mystery Gift Boxes suitable for Kids?

Generally, most of the boxes you can see on our website are for ‘adults’. However, we have a huge selection of fantastic gifts that will be enjoyed by children (from Age 8 and upwards!)

To order a Mystery Gift Box for Kids, please go here.

I want to ship directly to the recipient, is this possible?

Certainly! If you do not live with whomever you are gifting to, we can ship directly to the recipient! At the checkout, there is an option to enter an alternative shipping address if this differs to the billing address.

How will the box be presented?

Our Mystery Gift Boxes are strong and sturdy mailing boxes. They ensure that your gifts arrive in one piece, and survive the journey through Royal Mail and our couriers.

Despite being ‘no-frills’ mailing boxes, we love them, and think they look really smart! We protect the boxes with strong mailing bags, meaning that they are water-proof, re-inforced, and discrete.

Delivery & Returns


How long will my box take to arrive (UK addresses)?

If you select Royal Mail 48, your box will arrive in 2-5 working days. If you have opted for Royal Mail 24, you will receive your box within 1-2 working days.

Is shipping free?

Yes- UK orders, with Royal Mail 48 postage are free! Royal Mail 24 is an additional £4.80 (inc. VAT) per box.

Do we ship Internationally?

If you wish to place an International order, please contact us at Help@TheMysteryGiftBox.com and we can discuss shipping rates with you!

Do you offer returns?

Yes we do! Please find our full returns policy here.

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