Terms, Conditions and Legal Information
Large orders and repeat custom
No two Mystery Gift Boxes that we send a customer will be the same. With an ever-expanding list of different types of stock (currently over 350 lines of different products) we ensure that each and every Mystery Gift Box our customer receives is different.
We do this by keeping a comprehensive log of what each customer has received previously, so we very much welcome large orders and repeat custom; you will be safe in the knowledge that you will receive a new amount of mystery items.
If for any reason, we are unable to fill your Mystery Gift Box with completely unique items, we will contact you. Your options will include; a full refund, a box of repeat items (maybe you are gifting to someone else on this occasion?), or a choice of a different theme of Mystery Gift Box.
If for any reason you have any problems with your order, please contact us at Help@TheMysteryGiftBox.com
Deliveries
All Mystery Gift Boxes will be dispatched on the same, or next, working day.
Boxes will be sent free of charge, via Royal Mail Tracked 48. Royal Mail estimates that these boxes will arrive within 2-5 working days, including Saturdays.
You also have the option of Royal Mail Tracked 24. This service will be charged at £3.60. Royal Mail estimates that these boxes will arrive within 1 working day.
When sending a Mystery Gift Box, we – TheMysteryGiftBox.com – take every measure possible to ensure that the items within the box arrive at the final destination safely. Regrettably though, due to the rough nature of the parcel’s journey through Royal Mail, and other couriers, some items are damaged in transit. If you have a damaged item in your box, please email us at Help@TheMysteryGiftBox.com with a description of the damage, and images, and we will do our utmost to replace the item for you. We – TheMysteryGiftBox.com – do not accept any liability for injuries sustained from items within the box, broken or otherwise.
Returns
Our most important promise; if you are not happy with your Mystery Gift Box, we will offer you a full refund of the price of the Mystery Gift Box. We unfortunately will not be able to cover the cost of additional, optional extras added to your basket; these include- but may not be limited to- 1st Class Delivery, Gift Wrapping and Personalised Labels.
In the event that you are disappointed with your Mystery Gift Box, please contact us immediately by email at Help@TheMysteryGiftBox.com
You must notify us within 14 days of receiving your Mystery Gift Box.
We will then send you the details on how to return your Mystery Gift Box to us. Importantly, the cost of returning the Mystery Gift Box to us will be at the buyers expense.
Please return your Mystery Gift Box to us by Royal Mail Signed For, so that it can be tracked and traced on its return back to us. This is important, as it covers yourself (the buyer), and ourselves in the rare instance that Royal Mail lose the Mystery Gift Box in transit to us.
Every item in your Mystery Gift Box must be returned to us in pristine condition. All items must be unopened and unused. If an item is returned to us damaged, or opened, we will deduct the cost of this item from the refund amount.
Refunds
Once we receive every item in your returned Mystery Gift Box, in excellent condition, we will process your refund for you.
We will always endeavour to process your refund for you immediately- however, during peak periods, please allow us 48 hours for us to action your refund.
Once the refund request has been actioned, this can take up to 5-10 working days to appear in your account.
